About Us
Founded in 1984, Insurance Systems, Inc. (ISI) is a third party administrator specializing in the design and administration of self-funded employer-sponsored medical, dental, and vision plans.
ISI also offers complete administration of Consumer-Driven Healthcare plans as well as limited benefit Minimum Essential Coverage (MEC) plans. As more employers seek to continue health coverage for their employees in an era of ever increasing costs and the advent of Healthcare Reform legislation, ISI will continually evolve to meet the administrative challenges.
We take pride in our exemplary technology, knowledgeable consulting, proficient plan design, and professional business partners. Finally, however, it is people that make a TPA work. Our staff is committed to the belief that no client, even one of many years, can be taken for granted and that continuity with current clients provides a fertile ground for future ones.
Of key importance to our ability to respond to the needs of the marketplace is our constant emphasis on providing superior information-management systems. Our MediClaims software is provided by WLT, a leading provider of advanced benefits administration and claims adjudication systems for Insurance Companies, Government Employee Plans, TPAs, Cost Containment Companies and Self-Administered Groups. The ISI MediClaims system enables us to manage the information flow and provide truly meaningful reporting for our clients while also providing secure web access to eligibility and claim files for our clients, their employees and providers. At Insurance Systems, we have always considered it our job not only to report plan costs but also to analyze the why of plan costs. To that end, we recently invested in new cutting-edge technology, which allows us to provide our clients with the latest in claims data analysis. Decision Master Warehouse (DMW) is a web-based claims analysis tool that helps us analyze your health plan, identify high cost and utilization areas, and develop targeted solutions to reduce plan cost.
Insurance Systems unquestionably has in place all of the latest technology to serve our growing client base; however, we are ever mindful that technology is a tool and not an end in itself. Aware of the critical impact of our claims management on your employee’s lives, we will utilize our technology to enhance rather than to replace personal customer service. Regardless of our recent and future growth, Interactive Voice Response systems will never replace a real person responding sensitively to any inquiry from either an employee or employer.
Management of Insurance Systems is under the direction of Steve Haedicke, who has over forty years of experience in health plan administration in addition to an investment banking background in New York and Houston. Ginger French Shemwell, with over twenty-five years of experience in health-plan administration ranging from Claims Examiner to CFO duties, is the Chief Operating Officer for ISI. Ginger’s extensive knowledge of technology applications, combined with her practical administrative background, ensures an operating environment excelling in customer service. Glenn Eskew, PHR, manages our Client Services, CDHC Administration and Information Systems for ISI. Glenn’s background includes certification as a Professional in Human Resources, fifteen years in health plan administration and over thirty years in customer service as well as associations with national third-party administrators.